Mario is amazing! He was super patient with us and available whenever we wanted to see properties in the area. When it came time to make an offer, he had our back the entire time. As first time home buyers, it is a very nerve-racking process, but Mario made it a really great experience! He is also a hustler! He is super quick at responding and kept all the trains running on time, even when other players in the process were not as responsive as he was. We have a beautiful home for our family thanks to him! 1000% recommend!
A friend of mine recommended Mario DeSanti when I started looking for a realtor in the Santa Cruz area. I’m so glad that he did. Mario and the Room Team did a fantastic job. Mario personally handled our communication and was always available. Since we are elderly and 2 hours away from Santa Cruz, he made 3 trips to our house to get the papers signed. The sale was a little bit tricky, but he was always personally there to make sure issues were resolved. Calls were returned promptly, and details were worked out. We couldn’t have asked for more. He is an amazing guy and has a strong team behind him. The service was excellent, and he was always focused on getting the maximum return for us.
We had the incredible fortune of stumbling across Mario while habitually attending open houses in the Boulder Creek area of Santa Cruz County about six months before we finally purchased our home. Initially, we were working with a different agent who seemed more interested in speeding up the process than addressing our concerns, which left us feeling pressured and uneasy. From the moment we met Mario, we felt a significant difference. His demeanor was warm, welcoming, informative, and professional. He offered his services without being pushy and respected our need for time before making a purchase. His approach made us feel understood and comfortable, a stark contrast to our previous experience. A few months after meeting Mario, we reached out to him for help with a home improvement project that required a unique approach. Mario invested a lot of time and effort to assist us in making it…
We had the incredible fortune of stumbling across Mario while habitually attending open houses in the Boulder Creek area of Santa Cruz County about six months before we finally purchased our home. Initially, we were working with a different agent who seemed more interested in speeding up the process than addressing our concerns, which left us feeling pressured and uneasy. From the moment we met Mario, we felt a significant difference. His demeanor was warm, welcoming, informative, and professional. He offered his services without being pushy and respected our need for time before making a purchase. His approach made us feel understood and comfortable, a stark contrast to our previous experience. A few months after meeting Mario, we reached out to him for help with a home improvement project that required a unique approach. Mario invested a lot of time and effort to assist us in making it happen, but despite his best efforts, we encountered challenges that prevented us from sealing the deal. Throughout this process, Mario remained respectful, supportive, and dedicated, which we deeply appreciated. We felt awful about not being able to proceed, fearing we might appear unserious or wasteful of his time. However, Mario's determination to help us achieve our goal never wavered. Fast forward a few more months, and we successfully closed on a suitable home for our family. We hit some roadblocks with the sellers during the process which Mario tackled the situation by creating a win-win outcome for all. Mario is not your average agent who is only in it for what he can gain; he genuinely makes an effort to build a connection with his clients. We are extremely satisfied that we switched from our previous agent to Mario. His knowledge, go-getter attitude, and commitment to ensuring we felt comfortable and confident before finalizing anything make him an outstanding real estate agent. To anyone considering working with Mario, you won’t regret it and you’ll be in great hands. He is the type of agent who works tirelessly for his clients, finding solutions for all obstacles, and makes the home buying process a pleasant and reassuring experience. We cannot thank him enough for his exceptional service and support throughout our journey.
Mario is a perfect example of what you want to see and hope to see in an agent. He helped us with our listing twice and patiently worked through the process with us. He took care of everything specially that our house was a rental and we were out of town. He definitely went above and beyond our expectations. Highly recommend.